Please Note: I am not the original requestor. This feature request was submitted by another community member in our former (now depreciated) community forum.
Hi Team,
When I get an email about a ticket (mostly those created through chat) I can’t seem to ever find the ticket in the dashboard. It could be listed under tickets of my user, under tickets of my org, or under tickets of one of my 70+ sites. All that is included is the ticket number and I prefer to reply via web as opposed to email. Maybe I’m just missing something that makes finding them in the dashboard easier?
If you would like to see this product/feature request happen please consider upvoting!
